Privacy policy

Privacy Policy

Last updated : July 17, 2025

This Privacy Policy describes how Montavro (the "Site", "we", "our" or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on montavro.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, site visitor, or any other person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Policy on the Site, update the "Last Updated" date, and take any other actions required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to:

  • communicate with you,
  • provide or improve the Services,
  • comply with applicable legal obligations,
  • to enforce the applicable terms of use,
  • to protect or defend the Services, our rights, and those of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and Services. The term "personal information" refers to information that identifies you, relates to you, describes you, or can be associated with you.

The following sections describe the specific categories and types of personal information we collect:

Information you provide to us directly

Information you submit directly through our Services may include:

  • Contact details: name, address, phone number, email.
  • Order information: name, billing address, shipping address, payment confirmation, email, phone number.
  • Account information: username, password, security questions, and other information used for security purposes.
  • Customer support information: information you choose to include in your communications with us.

Some features of the Services may require you to provide us with certain information; refusing to provide it may prevent access to those features.

Information about your usage

We may automatically collect information about your interaction with the Services ("Usage Data"), including:

  • how you access the Site and your account,
  • information about the device, browser, network connection, IP address,
  • other data about your interaction with the Services.

We use cookies, pixels, and similar technologies ("Cookies") for this.

Information we obtain from third parties

We may obtain information about you from third parties, including:

  • service providers like Shopify,
  • our payment processors (bank information, credit card, billing address),
  • partners who collect data via tracking technologies.

Information obtained from third parties will be processed in accordance with this Policy.

How we use your personal information

  • Provision of products and services: payment processing, order fulfillment, account management, shipping, returns.
  • Marketing and advertising: marketing communications, personalized ads.
  • Security and fraud prevention
  • Support and improvement of Services

Cookies

Like many sites, we use Cookies on our Site.

  • For more information: https://www.shopify.com/legal/cookies
  • They improve the Site, remember your preferences, enable analytics.
  • Third parties may also use Cookies to personalize advertisements.

Browsers allow managing Cookies, but blocking them may affect certain features.

How we disclose your personal information

We may disclose your personal information to third parties in the following situations:

  • Service providers (IT, payment, logistics, support, data analysis).
  • Marketing and commercial partners.
  • User-requested integrations.
  • Montavro Group Affiliates.
  • Business transactions or legal obligations.

We do not sell or share sensitive personal information without your consent.

Third-party sites and links

Montavro may contain links to third-party sites. Please review their privacy policies.

Children's data

Our Services are not intended for children. We delete any data provided by mistake.

Security and retention of your information

No measure is perfect. Your data may not be secure during transit.

Your Rights

Depending on your place of residence:

  • Right of access
  • Right to deletion
  • Right to rectification
  • Right to data portability
  • Restriction of processing
  • Withdrawal of consent
  • Right of appeal

Complaints

You can contact us or your local data protection authority.

International users

Your data may be transferred outside of Europe via recognized mechanisms.

CONTACT INFORMATION

Do you have any more questions?

Feel free to contact us by email at support@montavro.com or visit our FAQ page for quick answers.

Company Name: Montavro

Address: 80 Rue Eugène Varlin, 34000 Montpellier, France

Email: support@montavro.com

Phone: +33756756638

Contact form: Click here